Security Service

It is the aim of our clients to provide and maintain a security service which service, which is professional and efficient in ensuring the safety and security of all sites within the estate, tenant partners, staff and customers. The service will:-

Strive for an environment which is crime and trouble-free

Respond to any situation, however mundane and deal with it in a professional manner

Give reassurance to tenants' staff and, if applicable, tenants' customers and be courteous, respectful, cheerful and helpful when dealing with them personally or by telephone and project the professional image of our clients and at all times

Make each officer aware of their responsibilities through training, which will give them confidence and create a more cohesive unit where every officer has pride in the assigned site

To establish sound relationships with tenant management and staff and endeavour to develop an understanding of their roles

All Security Officers will be required to attend courses in Law, First Aid and Fire Safety. It is intended that as a result of this high degree of professional training, all officers will achieve extremely high levels of performance throughout their tours of duty. All officers are expected to carry out their daily duties and assignments at all times with professionalism and commitment. 

This manual has been produced to give an outline of the various roles and duties you may be responsible for executing, depending on the nature of the site to which you are assigned.

The content of training courses will, of course, be continually updated due to changes in procedure, new legislation and technology and any such amendments will be the subject of refresher course training